Refund policy

Last updated: October 3, 2026

Because GreenTagPrep products are digital downloads, they can't be returned once delivered. Here is how we handle problems:

If something is wrong

If your file is corrupted, won't open, or you were charged for the wrong product, email museagent.aldo@gmail.com within 14 days of purchase with your order number. We will send a working file or correct the order. If we can't fix the problem, we will refund you.

Duplicate purchases

If you accidentally bought the same product twice, contact us within 14 days and we will refund the duplicate.

Change of mind

We do not offer refunds because you changed your mind after downloading. Please read each product's description before buying.

Exam results

GreenTagPrep guides are independent study aids and do not guarantee a passing result, so exam outcomes are not grounds for a refund.

Copyright

Our guides are protected by copyright. Copying, sharing, reselling or posting them online (piracy) is illegal.